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Technical Field Support Specialist

2 months ago

Corner Brook, Newfoundland and Labrador, Canada Adecco Canada Full time
Job Summary

Adecco Canada is seeking a highly skilled Field Service Technician to join our team in Corner Brook/Deer Lake, NL. As a Field Service Technician, you will be responsible for providing technical support and services to our clients in a fast-paced and dynamic environment.

Key Responsibilities:
  • Perform connectivity and hardware troubleshooting and repair
  • Identify and repair hardware issues in a POS environment
  • Assure all other on-site support services and repairs are completed by verifying operations and maintaining required quality levels and documenting work performed
  • Perform travel on a moment's notice in order to provide support by troubleshooting at customer's sites in assigned area, as required
  • Be available for rotational shifts (days, afternoons, evenings and weekends) including rotational stand-by 24/7
  • Prepare field reports, as required
  • Liaise with Help Desk on escalated issues
  • Investigate and diagnose customers' issues by using technical expertise in a timely and professional manner
  • Install, fish, dress cross connect and terminate Unshielded Twisted Pair (UTP), co-axial and fibre optic cable
  • Identify cable pathways
  • Test, review and troubleshoot installed systems
  • Install various types of network infrastructure equipment (switches, routers, servers, DSL modems, wireless switches and access points, camera, security systems, network addressing)
  • Troubleshoot cabling, hardware and network related issues in the field
  • Operate hand and power tools (i.e. drill)
  • Apply proficient computer skills and solid knowledge of computer networking
  • Exhibit positive and professional attitude and behaviour at all times; Interact and communicate respectfully with all parties to resolve field issues
  • Work independently and collaboratively with other team members to achieve common project/site objectives
Requirements:
  • Must be legally eligible to work, and reside in Canada
  • CompTIA A+ Certification
  • Minimum university degree with major in information technology or a related program
  • Minimum 3 - 5 years of experience working in IT field services, with broad exposure to a variety of software and hardware technologies, or equivalent experience
  • Experience working in a retail environment with POS systems is required
  • Experience working with remote management software is an asset
  • Experience in troubleshooting cabling, hardware and network related issues in the field
  • Familiarity with network equipment (routers, switches, desktops, printers, servers etc.)
  • Must have and provide company with valid driver's licence and clean abstract for use of company vehicle for travelling to customer sites to provide service
  • Ability to operate hand and power tools (i.e. drill)
  • Proficient computer skills and solid knowledge of computer networking
  • Excellent prioritizing and communication skills
  • Ability to travel to customers' sites on short notice over extended periods of time
  • Ability and availability to work revolving day/night 24/7 shifts, rotational stand-by and on-calls to respond to operational requirements
  • Must be able to lift up to 75 lbs