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Administrative Support Specialist
2 months ago
About the Role:
We are seeking an experienced Administrative Support Specialist to join our team at Alberta Health Services. As an Administrative Support Specialist, you will play a critical role in supporting the Department of Anesthesiology and Pain Medicine by providing administrative support to our Anesthetists and Fellows.
Key Responsibilities:
- Provide administrative support to a team of approximately 160 Anesthetists and Fellows, including generating, manipulating, and administering multiple schedules using cloud-based software.
- Generate zone reports and updates for Anesthetists and Fellows for the UAH/Mazankowski, Royal Alexandra Hospital and other out-of-OR areas.
- Forecast and plan schedules up to and beyond one year, working in collaboration with the OR Management Team to assist with utilizing OR resources.
- Develop and maintain advanced knowledge of computer technology, including Microsoft Office 365 Suite, to support complex administrative tasks.
- Provide exceptional customer service and communication skills to manage and resolve complex scheduling situations.
Requirements:
- Completion of post-secondary education in office or business administration.
- Minimum of five years experience in progressively responsible senior administrative positions within a healthcare-based organization.
- Intermediate/advanced knowledge of computer technology and applications, including Microsoft Office 365 Suite.
- Previous experience in OR Booking or Scheduling, with experience in planning and mapping schedules.
- Strong understanding of medical terminology and hospital/OR procedures.
- Excellent interpersonal skills, both written and verbal, and ability to work under pressure with minimal supervision.
Preferred Qualifications:
- Experience with QGenda / Lightning Bolt / Scheduling software.
- Experience with electronic medical records such as Connect Care.