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Administrative Support Specialist

2 months ago


Edmonton, Alberta, Canada Alberta Health Services Full time

About the Role:

We are seeking an experienced Administrative Support Specialist to join our team at Alberta Health Services. As an Administrative Support Specialist, you will play a critical role in supporting the Department of Anesthesiology and Pain Medicine by providing administrative support to our Anesthetists and Fellows.

Key Responsibilities:

  • Provide administrative support to a team of approximately 160 Anesthetists and Fellows, including generating, manipulating, and administering multiple schedules using cloud-based software.
  • Generate zone reports and updates for Anesthetists and Fellows for the UAH/Mazankowski, Royal Alexandra Hospital and other out-of-OR areas.
  • Forecast and plan schedules up to and beyond one year, working in collaboration with the OR Management Team to assist with utilizing OR resources.
  • Develop and maintain advanced knowledge of computer technology, including Microsoft Office 365 Suite, to support complex administrative tasks.
  • Provide exceptional customer service and communication skills to manage and resolve complex scheduling situations.

Requirements:

  • Completion of post-secondary education in office or business administration.
  • Minimum of five years experience in progressively responsible senior administrative positions within a healthcare-based organization.
  • Intermediate/advanced knowledge of computer technology and applications, including Microsoft Office 365 Suite.
  • Previous experience in OR Booking or Scheduling, with experience in planning and mapping schedules.
  • Strong understanding of medical terminology and hospital/OR procedures.
  • Excellent interpersonal skills, both written and verbal, and ability to work under pressure with minimal supervision.

Preferred Qualifications:

  • Experience with QGenda / Lightning Bolt / Scheduling software.
  • Experience with electronic medical records such as Connect Care.