Customer Service Representative

3 days ago


Barrie, Ontario, Canada Bill Gosling Outsourcing Full time
About the Role

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Bill Gosling Outsourcing. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer complaints, and ensuring customer satisfaction.

Key Responsibilities
  • Provide excellent customer service to clients via phone, email, and chat
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with internal teams to resolve customer issues and improve customer satisfaction
  • Meet or exceed customer satisfaction targets and key performance indicators
  • Stay up-to-date with product and service information to provide accurate and timely responses to customer inquiries
Requirements
  • Fluency in both French and English (written and verbal)
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
What We Offer
  • Competitive salary and bonus structure
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Flexible work arrangements and remote work options
  • Access to training and development programs


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