Customer IP Solution Architect

2 weeks ago

Ottawa, Ontario, Canada Ciena Communications, Inc. Full time

About Ciena Communications, Inc.

Ciena Communications, Inc. is a leading technology company that prioritizes its people-first philosophy. Our teams enjoy a culture focused on empowering individual passions, growth, wellbeing, and belonging. We drive our business priorities alongside meaningful social, community, and societal impact.

What You Will Do

We are seeking a highly motivated individual to contribute to the business success of our Broadband and Routing Portfolio. As part of the broader Broadband and Routing Portfolio PLM Organization, this role will ensure customer IP solution deployments are designed and executed successfully. Drawing on a tight coupling with the broader IP Software/Platform PLM organization as well as close engagement with a wide range of internal teams (e.g. Sales, Services Delivery, Customer Support, Solutions Engineering), the successful candidate will lead overall Project Delivery teams for specific customer deployments.

Responsibilities

  • Define Solution Architecture engagement model considering key stakeholder requirements (Sales, Services, Support, Solutions Engineering).
  • Act as Lead Technical prime on customer IP deployment projects driving creation, validation and deployment of customer IP Network designs.
  • Create network and service delivery blueprint documentation, process and toolkits to drive field enablement.
  • Lead creation of High-Level Design/Low-Level Design documentation, and assist/review testing results and MOP creation.
  • Work with PLM Product Owners to drive new product/feature innovation based on learnings from customer network design engagements.

Collaboration with Stakeholders

  • Other SW and Platform PLM and Product Architects.
  • Customer Program Management.
  • Field Support teams.
  • Service Delivery Engineering.
  • Sales & Sales Engineering.

Travel Requirements

  • While travel is not a key focus on the role, often initial customer engagements are best done in person. Target travel budget for this role would be 10-25%.

Compensation and Benefits

The annual pay range for this position is $108,400 CAD - $173,200 CAD. Pay ranges at Ciena Communications, Inc. are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena Communications, Inc. offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

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