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Hotel Supervisor

2 months ago

Lethbridge, Alberta, Canada 1727540 alberta ltd Full time
About the Role

We are seeking a highly skilled and experienced Hotel Supervisor to join our team at 1727540 Alberta Ltd. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our hotel and ensuring that our guests receive exceptional service.

Key Responsibilities
  • Team Leadership: Supervise a team of 5-10 individuals, providing guidance and support to ensure that they are meeting their job responsibilities and company expectations.
  • Guest Services: Assist clients/guests with special requirements, ensuring that their needs are met and they have a positive experience at our hotel.
  • Task Management: Organize, assign, and assess tasks to ensure that they are completed efficiently and effectively.
  • Staff Development: Recruit and train staff on job responsibilities, safety protocols, and company policies, ensuring that they have the skills and knowledge needed to succeed in their roles.
  • Operations Management: Maintain computer systems, equipment, and machinery to ensure business continuity and customer satisfaction.
  • Procurement: Manage the procurement of materials and supplies, ensuring that we have the resources needed to operate effectively.
Work Environment
  • Work Setting: Our hotel is located in an urban area, providing a fast-paced and dynamic work environment.
  • Work Conditions: This role requires attention to detail, the ability to work under pressure, and meet tight deadlines. You will also be required to stand for extended periods of time.
Personal Qualities
  • Accuracy and Attention to Detail: You must be able to work accurately and pay close attention to detail to ensure that tasks are completed correctly.
  • Customer Focus: You must be dedicated to providing exceptional customer service and ensuring that our guests have a positive experience at our hotel.
  • Reliability and Dependability: You must be reliable and dependable, able to work independently and as part of a team.
  • Communication and Interpersonal Skills: You must have strong interpersonal and communication skills, able to work effectively with colleagues, guests, and other stakeholders.
  • Adaptability and Flexibility: You must be able to adapt to changing circumstances and priorities, and be flexible in your approach to work.
  • Organizational and Time Management Skills: You must be able to prioritize tasks, manage your time effectively, and meet deadlines.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a similar role.
  • Language: English.
  • Work Hours: 40 hours per week.