Automotive Customer Service Specialist

3 weeks ago

Grande Prairie, Canada IGNITE AUTOMOTIVE REPAIR Full time

Responsibilities of an Automotive Service Advisor

The role of an Automotive Service Advisor encompasses various tasks tailored to the operations of a car repair facility. Key responsibilities typically include:

  • Providing accurate estimates for repair costs and timelines
  • Greeting clients and understanding their automotive needs
  • Responding to customer inquiries, whether face-to-face or via phone
  • Creating detailed repair estimates by considering material, supply, and labor costs
  • Documenting vehicle issues and symptoms in repair orders
  • Connecting clients with the appropriate automotive technician
  • Conducting test drives to ensure vehicles are repaired to customer satisfaction
  • Maintaining detailed automotive records, tracking issues and resolutions

Essential Skills and Qualifications

To thrive in this position, Automotive Service Advisors should possess empathy and a solid understanding of the automotive sector and the services offered by their employer. Important skills include:

  • Excellent communication abilities, both written and verbal
  • Strong customer service aptitude to effectively address client concerns
  • Critical thinking, organizational, time management, and problem-solving capabilities
  • Familiarity with digital tools and the ability to navigate relevant software
  • Ability to explain technical terminology to clients
  • Patience to manage diverse customer personalities
  • Sound decision-making skills
  • Proficiency in industry-specific software
  • Analytical reasoning

Experience Requirements

Ideal candidates should have a minimum of two years of experience within the automotive industry. Successful Automotive Service Advisors often have experience in coordinating various departments while delivering exceptional customer service. Familiarity with mechanical and automotive terminology is essential. Candidates who have participated in industry-sponsored training programs will possess practical experience, making them well-prepared for this role.

Education and Training Requirements

A high school diploma, GED, or equivalent is generally required. Any relevant education that equips Service Advisors with essential skills such as communication, time management, and the ability to follow instructions is advantageous. Additional professional certifications or associate degrees in the automotive field may be preferred.

Job Type: Full-time

Compensation: $19.00-$28.00 per hour

Additional Compensation:

  • Bonus opportunities
  • Commission-based pay
  • Overtime compensation
  • Tips

Benefits:

  • On-site parking availability

Language Requirements:

  • French language skills are not mandatory

Work Schedule:

  • 8-hour shifts

Experience:

  • Preferred customer service experience: 1 year

Work Location: In-person

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