Automotive Service Advisor

4 weeks ago

Grande Prairie, Canada IGNITE AUTOMOTIVE REPAIR Full time

Service Advisor Duties and Responsibilities

The duties and responsibilities of a Service Advisor vary depending on the car dealership. Some common duties and responsibilities required of a Service Advisor may include:

  • Estimating the cost and time needed for a wide range of repairs
  • Welcoming customers and discussing their needs
  • Answering customer inquiries, either in person or on the phone
  • Developing repair estimates by taking the cost of materials, supplies, and labor into consideration
  • Preparing repair orders by detailing the vehicle’s problems or symptoms
  • Connecting customers to the right auto technician
  • Test-driving vehicles to confirm the customers’ vehicle is repaired as needed
  • Maintaining automotive records by keeping track of problems and corrective actions

Service Advisor Skills and Qualifications

For Service Advisors to excel in their duties, they must have empathy and knowledge of both the auto industry and their employer’s services. Some other necessary skills for Service Advisors include:

  • Strong communication skills, both written and verbal
  • Strong customer service skills in order to handle customer complaints and questions effectively
  • Critical thinking, organization, time management, and problem-solving skills to perform their job successfully
  • Knowledge of digital technology including the ability to use the internet and the appropriate software
  • Ability to interpret technical terms to the customers
  • Patience to cope with different customers’ personalities
  • Decision-making skills
  • Proficiency with industry-specific software
  • Analytical thinking

Service Advisor Experience Requirements

Candidates should have two years of experience in the automotive industry. Top Service Advisors have experience coordinating departments and providing exceptional customer service. As it is a technical position, the right candidate should already be familiar with mechanical, automotive, and related technical terms. Candidates who have already completed industry-sponsored training programs will have hands-on experience and will be ready to start their career as a Service Advisor.

Service Advisor Education and Training Requirements

A candidate should generally have a minimum of a high school diploma, GED, or equivalent. Any relevant education that prepares Service Advisors for the basic aspects of their job including communication, time management, and taking direction would be an asset. Candidates with additional professional certifications, including trade experience or associate degrees in the automotive field may also be preferred.

Job Type: Full-time

Pay: $19.00-$28.00 per hour

Additional Pay:

  • Bonus pay
  • Commission pay
  • Overtime pay
  • Tips

Benefits:

  • On-site parking

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift

Experience:

  • Customer service: 1 year (preferred)

Work Location: In person

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