Automotive Customer Service Specialist

3 weeks ago

Grande Prairie, Canada IGNITE AUTOMOTIVE REPAIR Full time

Responsibilities of an Automotive Service Advisor

The role of an Automotive Service Advisor encompasses various tasks tailored to the operations of a car repair facility. Key responsibilities typically include:

  • Providing estimates for repair costs and timelines for diverse automotive services
  • Greeting clients and understanding their automotive needs
  • Responding to customer inquiries, whether face-to-face or via telephone
  • Creating repair estimates by considering the costs of parts, labor, and other materials
  • Documenting repair orders by outlining the vehicle's issues or symptoms
  • Connecting clients with the appropriate automotive technician
  • Conducting test drives to ensure that repairs meet customer expectations
  • Maintaining accurate automotive records by tracking issues and resolutions

Essential Skills and Qualifications

To thrive in this position, Automotive Service Advisors should possess empathy and a solid understanding of the automotive sector along with their employer's offerings. Essential skills include:

  • Excellent communication abilities, both verbal and written
  • Strong customer service aptitude to effectively address inquiries and complaints
  • Critical thinking, organizational, time management, and problem-solving capabilities
  • Familiarity with digital tools and software relevant to the industry
  • Ability to convey technical information to customers in an understandable manner
  • Patience to handle a variety of customer personalities
  • Sound decision-making skills
  • Proficiency in industry-specific software applications
  • Analytical thinking

Experience Requirements

Candidates should ideally have a minimum of two years of experience within the automotive sector. Top candidates will have a track record of coordinating between departments and delivering outstanding customer service. Familiarity with mechanical and automotive terminology is essential. Completion of industry-recognized training programs is advantageous and provides practical experience.

Education and Training Requirements

A high school diploma, GED, or equivalent is generally required. Additional education that enhances skills in communication, time management, and task execution is beneficial. Candidates with professional certifications or associate degrees in automotive technology may be preferred.

Job Type: Full-time

Compensation: $19.00-$28.00 per hour

Additional Compensation:

  • Bonus opportunities
  • Commission-based pay
  • Overtime compensation
  • Tips

Benefits Offered:

  • On-site parking availability

Language Requirements:

  • French proficiency is not mandatory

Work Schedule:

  • 8-hour shifts

Experience:

  • Preferred: 1 year in customer service

Work Location: In-person

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