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Operational Support Specialist

2 months ago

Delta, British Columbia, Canada Lineage Logistics Full time
Operational Support Role

We are seeking a highly motivated and detail-oriented individual to join our team as an Operational Support Specialist. This role plays a critical part in ensuring the smooth operation of our shipping and receiving office, providing exceptional customer service, and maintaining accurate records.

Key Responsibilities:
  • Provide exceptional customer service to drivers and customers, ensuring a positive experience at our facility.
  • Verify and review paperwork for accuracy and completeness, ensuring compliance with regulatory requirements.
  • Coordinate the assignment of customers to loading bays, optimizing warehouse efficiency and preventing delays.
  • Liaise with the Customer Service Representative to address customer inquiries and requests, including same-day shipping and recall activities.
  • Support regulatory inspections and coordinate with CFIA inspectors as required.
  • Work with Inventory Control to coordinate customer recall activities and other customer requests.
Requirements:
  • Training or post-secondary courses in Customer Service, Business, or a related field are an asset.
  • Proficient in Microsoft Office, with a focus on Word, Excel, and Outlook.
  • Working knowledge of warehouse and/or transportation software systems, processes, and procedures is an asset.

We offer a competitive salary range and a comprehensive benefits package, including medical, dental, and basic life and disability insurance, RRSP matching, and paid time off. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.