Software Applications Engineer
3 weeks ago
Job Overview
We are looking for a dynamic and highly skilled Software Applications Engineer (SAE) to deliver top-tier support for our clients across the entire software spectrum, from application interfaces to embedded firmware. This role requires a passion for technology and a commitment to mastering our product offerings while actively contributing to their ongoing development. The ideal candidate will have outstanding communication and technical writing abilities, along with a desire to create tailored demonstrations that highlight the distinctiveness of our solutions.
Key Responsibilities:
Client Support and Interaction : Act as the primary contact for client inquiries and technical assistance related to our software solutions. Provide direct support to clients, diagnosing issues and guiding them through resolutions. Work closely with internal engineering teams to escalate and address more intricate challenges. Technical Knowledge and Development : Engage in continuous learning to remain informed about our lidar technology, software solutions, and product functionalities. Cultivate in-depth knowledge of existing products to ensure effective support and maintenance. Documentation and Resource Development : Generate and revise technical documentation, including user manuals, FAQs, and troubleshooting guides. Contribute to the creation and upkeep of the company's knowledge repository. Demonstrations and Application Development : Collaborate with lidar sensors to produce application-specific demonstrations. Design demos and prototypes to showcase the unique attributes and benefits of our offerings. Deliver technical presentations to clients, illustrating product capabilities and practical applications. Communication and Teamwork : Effectively communicate with clients, understanding their requirements and providing clear, concise assistance. Collaborate with cross-disciplinary teams, including hardware and software engineering, to ensure comprehensive support.Qualifications
Bachelor's degree in Computer Science, Electrical Engineering, or a related discipline. 3+ years of experience in a technical support or applications engineering capacity. Strong technical foundation with experience in software development, embedded systems, and firmware. Proficiency in programming languages (e.g., C, C++, Python) and relevant software tools. Excellent problem-solving abilities and a commitment to ongoing learning. Exceptional communication and technical writing skills. Hands-on experience with lidar technology or sensors is highly advantageous. Capability to create and present technical demonstrations and prototypes. Willingness to travel occasionally for client engagements or industry events.Additional Information
The base salary range is competitive and includes performance-based bonuses and equity opportunities based on experience.
Benefits
Comprehensive Health Insurance Dental Coverage Vision Insurance Generous Paid Holidays Company-sponsored Life Insurance and Disability Coverage-
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