Software Applications Engineer

3 weeks ago


Vancouver, British Columbia, Canada Lumotive Full time

Job Overview

We are looking for a dynamic and highly skilled Software Applications Engineer (SAE) to deliver exceptional first-line support for our clientele across the entire software ecosystem, from application interfaces to embedded firmware. This individual should have a strong desire to learn and master our current offerings while also contributing to their ongoing development. The ideal candidate will demonstrate outstanding communication and technical writing abilities, and be enthusiastic about creating tailored demonstrations to highlight the distinctiveness of our solutions.

Key Responsibilities:

Customer Interaction and Support : Act as the primary contact for customer queries and technical assistance regarding our software solutions. Provide hands-on support to clients, diagnosing issues and guiding them through resolutions. Work closely with internal engineering teams to escalate and address more intricate challenges. Technical Knowledge and Development : Engage in continuous learning to stay informed about our lidar technology, software frameworks, and product functionalities. Cultivate in-depth knowledge of existing products to deliver effective support and maintenance. Documentation and Resource Management : Generate and refine technical documentation, including user manuals, FAQs, and troubleshooting guides. Assist in the creation and upkeep of the company's knowledge repository. Demonstrations and Practical Applications : Collaborate with lidar sensors to develop application-specific demonstrations. Create prototypes and demos to showcase the unique attributes and benefits of our offerings. Deliver technical presentations to clients, illustrating product capabilities and practical applications. Communication and Teamwork : Effectively communicate with clients, understanding their requirements and providing clear, concise assistance. Collaborate with cross-disciplinary teams, including hardware and software engineering, to ensure comprehensive support.

Qualifications

Bachelor's degree in Computer Science, Electrical Engineering, or a related discipline. 3+ years of experience in a technical support or field applications engineering capacity. Strong technical foundation with experience in software development, embedded systems, and firmware. Proficiency in programming languages (e.g., C, C++, Python) and software tools. Excellent problem-solving capabilities and a commitment to ongoing learning. Exceptional communication and technical writing skills. Hands-on experience with lidar technology or sensors is highly preferred. Ability to design and present technical demonstrations and prototypes. Willingness to travel occasionally for client engagements or industry events.

Additional Information

Competitive salary range is $108,000 to $120,000 (CAD) + Performance-based Quarterly Bonus + Equity based on experience.

Benefits

Health Insurance Dental Coverage Vision Insurance 14 Paid Holidays Company-sponsored Benefits including Life Insurance, Long-Term Disability, and Short-Term Disability

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