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Customer Experience Director
2 months ago
We are seeking a visionary leader to drive our customer experience and strategic initiatives, ensuring that our customer-centric approach remains a key differentiator in the market.
Key Responsibilities:- Drive a customer-obsessed culture across the organization, fostering collaboration and engagement at all levels.
- Help the company prepare for the next phase of growth by unifying and integrating key functional areas to improve patient retention and expansion.
- Analyze patient needs and deliver data-driven insights to key stakeholders to enhance the customer journey and experience.
- Partner with functional leaders to identify key growth opportunities and recommend risk mitigation strategies.
- Develop and present impactful content and presentations for various platforms and audiences, including executive and board-level presentations.
- Utilize data analytics and forecasting to guide strategic decisions and improve customer outcomes.
- Develop and implement training programs to enhance employee experience and promote a patient-obsessed approach.
- Foster diversity and inclusion across teams, ensuring a supportive and equitable work environment.
- Expertise in strategic planning, program management, business transformation, and process improvement.
- Strong data analytics, analysis, and forecasting capabilities to drive data-driven decision-making.
- Bachelor's degree in a relevant field; advanced certifications in customer experience, corporate innovation, or related areas are a plus.
We are a global cannabis company with operations across Europe and North and South America. We are driven by our passion to help people improve their lives and have a diverse team who bring their best every day, so Aurora can be the cannabis provider of choice for patients and consumers.
We love our work, and we especially love our high-quality, innovative brands that make up the Aurora family – from Aurora, Aurora Drift, San Rafael '71, Greybeard, and Whistler.
We are a high-performing team of cannabis experts, innovators, and champions, that work, learn, and win together. We think BIG, act BOLD, and execute with PURPOSE in all that we do, and will stop at nothing to cultivate the ultimate cannabis experience for our community.
We are committed to fostering an inclusive space that inspires our team to love where they work. From rewarding career opportunities to flexible work environments to team activities, we go above and beyond to prioritize your success.
