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Director of Customer Experience

1 month ago

Canada Aurora Cannabis Inc. Full time
Job Title: Director, Concierge

About Aurora Cannabis Inc.

Aurora Cannabis Inc. is a global cannabis company with operations across Europe and North and South America. We are driven by our passion to help people improve their lives and have a diverse team who bring their best every day, so Aurora can be the cannabis provider of choice for patients and consumers.

Job Summary:

We are seeking a dynamic and visionary leader to drive our customer experience and strategic initiatives, ensuring that our customer-centric approach remains a key differentiator in the market.

Key Responsibilities:

  • Lead and transform our customer experience (CX) function to drive patient satisfaction, retention, and business growth.
  • Work closely with senior executives and cross-functional teams to build and implement innovative strategies.
  • Provide expertise in customer success, strategic planning, and organizational leadership to achieve business goals.
  • Drive a customer-obsessed culture across the organization, fostering collaboration and engagement at all levels.
  • Analyze patient needs and deliver data-driven insights to key stakeholders to enhance the customer journey and experience.
  • Partner with functional leaders to identify key growth opportunities and recommend risk mitigation strategies.
  • Develop and present impactful content and presentations for various platforms and audiences.
  • Utilize data analytics and forecasting to guide strategic decisions and improve customer outcomes.

Requirements:

  • Bachelor's degree in a relevant field; advanced certifications in customer experience, corporate innovation, or related areas are a plus.
  • Strong data analytics, analysis, and forecasting capabilities to drive data-driven decision-making.

What We Offer:

  • A flexible work environment that is the perfect blend of work and fun.
  • A diverse and global team of cannabis enthusiasts.
  • A comprehensive employee benefits package.
  • Corporate perks and rewards for our people.

How to Apply:

Apply today by submitting your resume through our website. Share this posting with your network while subscribing to our Talent Community.