Director, Client Experience

2 months ago

Canada Aurora Cannabis Inc. Full time
Job Title: Director, Client Experience

Aurora Cannabis Inc. is seeking a visionary leader to drive our customer experience and strategic initiatives, ensuring a customer-centric approach remains a key differentiator in the market.

About the Role:

As the Director, Client Experience, you will lead and transform our customer experience function, working closely with senior executives and cross-functional teams to build and implement innovative strategies that drive patient satisfaction, retention, and business growth.

Key Responsibilities:
  • Drive a customer-obsessed culture across the organization, fostering collaboration and engagement at all levels.
  • Help the company prepare for the next phase of growth by unifying and integrating key functional areas to improve patient retention and expansion.
  • Analyze patient needs and deliver data-driven insights to key stakeholders to enhance the customer journey and experience.
  • Partner with functional leaders to identify key growth opportunities and recommend risk mitigation strategies.
  • Develop and present impactful content and presentations for various platforms and audiences, including executive and board-level presentations.
  • Utilize data analytics and forecasting to guide strategic decisions and improve customer outcomes.
Requirements:
  • Bachelor's degree in a relevant field; advanced certifications in customer experience, corporate innovation, or related areas are a plus.
  • Strong data analytics, analysis, and forecasting capabilities to drive data-driven decision-making.
  • Expertise in strategic planning, program management, business transformation, and process improvement.
What We Offer:

Aurora Cannabis Inc. is a global cannabis company with a diverse and global team of cannabis enthusiasts. We offer a flexible work environment, employee benefits package, and corporate perks. Apply today by submitting your resume through our website. Share this posting with your network while subscribing to our Talent Community.

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