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NetSuite Delivery Manager

2 months ago

Canada Plative Full time
About the Role

The Delivery Manager will be responsible for a team of consultants working on the delivery of NetSuite projects. This role's primary functions will be both hands-on involvement in project teams, and overseeing projects being delivered by direct reports. The position will be a liaison with business stakeholders and the project team and will possess the ability to uncover business requirements, technical strategies and be able to create and effectively demonstrate solutions that address client requirements. This position will involve overseeing a team of up to 8 consultants and is responsible for compliance and adherence of consistent delivery standards. The ideal candidate will provide visible leadership, accountability, and authority over high profile projects and should have an inclination for team building and career advancement of team members.

Key Responsibilities
  • Liaison with clients on an ongoing basis, to maintain and develop the business relationship, and keep projects to a set time frame
  • Actively manage stakeholders' expectations, resource alignment, and possible conflicting priorities across projects
  • Mitigate project risks and remain the escalation point for internal and external teams
  • Ensure adherence to Plative delivery structure and project management methodology during implementation of the solution
  • Review and advise on project changes to budget, scope, milestones, and release dates
  • Triage opportunity support requests from Sales and negotiate with CPs, Team Leads, and others to support pre-sales activity
  • Participate in sessions with NetSuite clients and other team members to understand business requirements and business processes analysis
  • Manage and facilitate project delivery and build components as necessary
  • Manage end-to-end delivery of complex solutions to multiple clients
  • Develop and contribute to data migration and/or system integration strategy
  • Deliver strategic business reviews to educate clients on key platform trends and considerations
  • Communicate reports regarding project status, risk management and escalation of issues
  • Be client advocate to resolve and manage escalations to ensure client partnership endures
  • Collaborate with the Central PMO function to assign team members to projects while balancing client/project needs, utilization, and individual needs
  • Conduct formal career conversations and reviews with direct reports and provide mentorship, wellness check-ins and conflict resolutions
  • Involvement in refining processes, procedures and strategic initiatives across the delivery organization
  • Ensuring adherence of Plative process and procedures across delivery pod - utilization, forecasts and time-entry
  • Providing weekly updates on project and team members to the director of delivery
Requirements
  • Bachelor's Degree in Accounting, Computer Science, IT or MBA
  • 4+ years of working as a NetSuite consultant and experience with NetSuite implementations
  • 3+ years of project management experience within consulting environment
  • 2+ years experience directly managing a team
  • Strong understanding of primary business processes including Marketing (Campaigns and Promotions), CRM (Leads, Opportunities, Quotes), Procure to Pay, Design to Build (Manufacturing), Order to Cash, Project Accounting, Return to Credit, Customer Support, Core Financial and CPM
Desired Qualifications
  • In-depth technical backend knowledge of the NetSuite platform
  • Accounting functional background (CPA or Operational)
  • ERP Consultant Certification in NetSuite
  • ARM Certification