NetSuite Delivery Manager

2 months ago

Canada Plative Full time
Job Summary

The Delivery Manager will be responsible for a team of consultants working on the delivery of NetSuite projects. This role's primary functions will be both hands-on involvement in project teams, and overseeing projects being delivered by direct reports. The position will be a liaison with business stakeholders and the project team and will possess the ability to uncover business requirements, technical strategies and be able to create and effectively demonstrate solutions that address client requirements.

Key Responsibilities
  • Liaison with Clients: Maintain and develop business relationships with clients, ensuring projects are completed within set time frames.
  • Stakeholder Management: Actively manage stakeholders' expectations, resource alignment, and possible conflicting priorities across projects.
  • Risk Mitigation: Identify and mitigate project risks, serving as the escalation point for internal and external teams.
  • Delivery Structure: Ensure adherence to Plative's delivery structure and project management methodology during implementation of the solution.
  • Project Changes: Review and advise on project changes to budget, scope, milestones, and release dates.
  • Opportunity Support: Triage opportunity support requests from Sales and negotiate with CPs, Team Leads, and others to support pre-sales activity.
  • Business Requirements: Participate in sessions with NetSuite clients and other team members to understand business requirements and business processes analysis.
  • Project Delivery: Manage and facilitate project delivery and build components as necessary.
  • Complex Solutions: Manage end-to-end delivery of complex solutions to multiple clients.
  • Data Migration: Develop and contribute to data migration and/or system integration strategy.
  • Strategic Business Reviews: Deliver strategic business reviews to educate clients on key platform trends and considerations.
  • Project Status Reports: Communicate reports regarding project status, risk management, and escalation of issues.
  • Client Advocacy: Be a client advocate to resolve and manage escalations to ensure client partnership endures.
  • Team Management: Collaborate with the Central PMO function to assign team members to projects while balancing client/project needs, utilization, and individual needs.
  • Career Development: Conduct formal career conversations and reviews with direct reports and provide mentorship, wellness check-ins, and conflict resolutions.
  • Process Refining: Involvement in refining processes, procedures, and strategic initiatives across the delivery organization.
  • Adherence to Process: Ensure adherence of Plative process and procedures across delivery pod – utilization, forecasts, and time-entry.
  • Weekly Updates: Providing weekly updates on project and team members to the director of delivery.
Requirements
  • Education: Bachelor's Degree in Accounting, Computer Science, IT, or MBA.
  • Experience: 4+ years of working as a NetSuite consultant and experience with NetSuite implementations, 3+ years of project management experience within a consulting environment, and 2+ years of experience directly managing a team.
  • Technical Skills: Strong understanding of primary business processes including Marketing (Campaigns and Promotions), CRM (Leads, Opportunities, Quotes), Procure to Pay, Design to Build (Manufacturing), Order to Cash, Project Accounting, Return to Credit, Customer Support, Core Financial, and CPM.

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