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Recepcionista de Hotel

2 months ago

Edmonton, Alberta, Canada Accor Hotels Full time
Descrição do Cargo

Buscamos um profissional dinâmico e atencioso para atuar como Recepcionista em nossa unidade de Accor Hotels. Nesta função, você será responsável por receber e atender hóspedes/clientes de forma eficiente e cordial, garantindo uma experiência de hospedagem de alta qualidade.

Responsabilidades
  • Recepcionar hóspedes/clientes no balcão ou por telefone, identificando-os e prestando informações e esclarecimentos diversos;
  • Realizar o check-in dos hóspedes, providenciando o preenchimento de ficha, procedendo à entrega das chaves e encaminhando-os aos respectivos apartamentos;
  • Realizar o check-out dos hóspedes, executando o fechamento das faturas, recebendo os pagamentos, bem como montando/organizando os respectivos processos;
  • Garantir o cumprimento aos procedimentos de recepção, bem como preparar os processos e procedimentos de "Auto-Controle";
  • Mediar conflitos e intervir em situações críticas/atípicas, junto aos clientes/hóspedes;
  • Alimentar o sistema com as informações de reserva dos clientes;
  • Oferecer, pontuar e operar o programa de fidelidade de acordo com os padrões estabelecidos;
  • Efetuar a passagem de turno, seguindo, rigorosamente, os procedimentos preestabelecidos;
  • Orientar o Mensageiro, Auxiliar de Recepção e demais colaboradores em assuntos relacionados a recepção, se houver necessidade;
  • Realizar atendimento telefônico, seguindo os padrões da rede e da unidade;
  • Mantener o arquivo da área devidamente organizado;
  • Executar outras atribuições correlatas de acordo com a necessidade da área.
Requisitos
  • Superior completo em Hotelaria ou compatível;
  • Conhecimento de procedimentos internos de Recepção;
  • Conhecimento de software de gerenciamento de hotel;
  • Conhecimento de Pacote Office;
  • Conhecimento de Internet;
  • Conhecimento de idioma inglês, nível intermediário;
  • Criatividade;
  • Solução de Problemas;
  • Contribuição para resultados;
  • Liderança;
  • Agilidade;
  • Proatividade;
  • Prazer em Servir;
  • Flexibilidade;
  • Comprometimento;
  • Dinamismo;
  • Trabalho em Equipe;
  • Organização.