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Regional Manager, Janitorial Operations Director
2 months ago
We are seeking a highly skilled and experienced Regional Manager to lead our janitorial services operations in the North Region. As a key member of our team, you will be responsible for driving operational excellence, improving janitorial staff engagement, and increasing efficiency.
Key Responsibilities- People Leadership
- Develop and implement effective leadership strategies to guide team members in achieving their full potential.
- Recruit, mentor, and coach team members to ensure they have the skills and knowledge needed to succeed.
- Manage performance, provide feedback, and make recommendations for compensation adjustments.
- Discipline staff and sub-contractors as needed, using appropriate techniques and procedures.
- Operational Excellence
- Lead and manage the efficient and effective day-to-day operation of janitorial services in the North Region.
- Conduct regular site visits and engage with janitorial staff to confirm understanding of performance expectations.
- Develop collaborative working relationships with the IO Account Facility Management team and assist the Facility Manager in addressing janitorial issues at specific sites.
- Identify and assess any issues that would affect the operation of janitorial services and engage the IO Account and SCS leadership teams to implement measures to control risks or resolve the issue.
- Develop and implement an operational plan, staffing, quality, supply logistics, financial, and customer satisfaction goals and objectives that align with those of the IO account.
- Approve expenditures within the authority delegated by the Executive team.
- Quality Assurance
- Leverage work order and financial data to validate service performance.
- Drive the IO Account Ambassador program by engaging janitorial staff to conduct proactive site walk-throughs, noting any deficiencies and raising work orders as appropriate.
- Monitor the day-to-day delivery of the janitorial services of the IO account to maintain or improve quality.
- Conduct site inspections at all IO locations in the assigned portfolio, ensuring service levels meet expectations.
- Establish a positive, healthy, and safe work environment in accordance with all appropriate legislation and regulations.
- Relationship Management
- Develop a constructive relationship with Ministry building leads at key IO sites.
- Business Development
- Identify and lead new business opportunities, including completing quotes for additional services.
- Bachelor's degree in business or a related field is preferred but not required.
- Prior management experience in the janitorial services industry is essential.
- Excellent interpersonal communication skills, including negotiation, problem resolution, and presentation skills.
- Proficiency in MS Office products, including Excel, Word, Outlook, and PowerPoint.
- Detail-oriented with excellent organizational skills.
- Analytical skills, including demonstrated skills to reconcile financial data and metrics, prepare reports, and read technical manuals.
- Adaptability and willingness to be flexible, versatile, and/or tolerant in a changing work environment while maintaining effectiveness and efficiency.
- Able to speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
- Ability to anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
- Ability to work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
- Ability to positively influence others to achieve results that are in the best interest of the IO Account.
- Ability to set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information, and activities.
- Ability to assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
