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Receptionist

2 months ago


Hamilton, Ontario, Canada Great Clips Full time

About the Role:

We are seeking a highly skilled and customer-focused Receptionist to join our team at Great Clips. As a Receptionist, you will be the first point of contact for our customers, providing a warm and welcoming experience from the moment they walk in the door.

Key Responsibilities:

  • Provide exceptional customer service, greeting customers warmly and ensuring their needs are met
  • Communicate and educate customers on Great Clips processes, including Online Check-in and the Wait Time Monitor
  • Process transactions and issue receipts in a timely and accurate manner
  • Maintain a general knowledge of retail products and make recommendations to customers
  • Manage the flow of customers between check-in and service, ensuring a smooth and efficient experience
  • Maintain the cleanliness and sanitation of the front desk and lobby area
  • Manage phone calls and respond to customer inquiries in a professional and courteous manner
  • Inform customers about services and promotions
  • Update customer records with contact information
  • Assist stylists in maintaining salon cleanliness and sanitation
  • Commit to working a flexible schedule, including peak times
  • Dedicate to providing exceptional customer service and ensuring a positive experience for all customers

What We Offer:

As a Receptionist at Great Clips, you will have the opportunity to work in a fast-paced and dynamic environment, providing exceptional customer service and ensuring a positive experience for all customers. We offer a competitive hourly rate and opportunities for advancement.

Requirements:

To be successful in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You will also need to be able to maintain confidentiality and handle sensitive information with discretion.

Why Join Our Team:

At Great Clips, we are committed to providing exceptional customer service and ensuring a positive experience for all customers. We offer a competitive hourly rate and opportunities for advancement, as well as a dynamic and supportive work environment.