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Guest Services Coordinator
3 months ago
We are seeking a dedicated Reservations Supervisor to oversee our lodging operations at TownePlace Suites London. This permanent position requires a commitment to excellence in customer service and operational efficiency.
Employment Details- Employment Duration: Permanent
- Working Language: English
- Work Hours: 40 hours per week
- Completion of a college, CEGEP, or other non-university certificate or diploma program lasting 1 to 2 years
- Alternatively, equivalent experience is acceptable
The role is situated within a hotel, motel, or resort setting, providing a dynamic and fast-paced work atmosphere.
Key Responsibilities- Coordinate activities with various departments to ensure seamless operations
- Establish work schedules and procedures for the team
- Perform the same duties as those supervised to maintain operational standards
- Prepare and submit reports on departmental performance
- Resolve work-related issues, offering technical advice and recommendations to enhance productivity and quality
- Assist clients and guests with specific needs to ensure satisfaction
- Assign, review, and manage work tasks within the team
- Recruit and train staff on job responsibilities, safety protocols, and company policies
- Maintain the functionality of computer systems and equipment, coordinating repairs as necessary
- Manage bookings for package tours and provide accurate fare quotes
- Negotiate rates and terms with clients and manage contracts
- Assist in the preparation of departmental budgets
- Deliver exceptional customer service and conduct sales calls
- Utilize MS Office for data processing and basic trend analysis
- Participate in team meetings to foster communication and collaboration
Supervise a team of 5-10 individuals.
Technical Skills- Proficient in MS Outlook and reservation software
- Experience with data analysis and interpretation
- Familiarity with Salesforce
A criminal record check is required for this position.
Work Conditions- Attention to detail is crucial
- Ability to thrive in a fast-paced environment with a large workload
- Capable of meeting tight deadlines and working under pressure
- Dependable and client-focused
- Strong interpersonal and communication skills
- Organized and able to work collaboratively as a team player
- Demonstrates leadership and initiative
Minimum of 2 years to less than 3 years of relevant experience is preferred.
Benefits- Comprehensive health care plan including dental and vision care
- Bonus opportunities
- Free parking available for employees
