Brand Standards and Guest Experience Specialist

4 weeks ago

London, Ontario, Canada Ecolab Full time

About the Role:

Ecolab is seeking a Brand Standards and Guest Experience Specialist to join its EcoSure division, an industry leader in food safety and total quality assurance. Our specialists are valued food safety & QA experts, trusted by our customers in the food service, long term care, and hospitality industry.

Key Responsibilities:

  • Conduct food safety, brand standard and workplace health and safety evaluations at customer locations using a foundation of consulting, coaching, and training to achieve guest protection and satisfaction.
  • Provide effective customer communication and develop strong relationships.
  • Partner with Account Management teams and other divisions within Ecolab to solve customer challenges.
  • Complete a budgeted number of audits each week that creates a high level of customer satisfaction.
  • Access and utilize key industry leading food safety practices and continual, active monitoring of health inspection information.
  • Utilize Customer Relationship Management (CRM) technology to ensure efficient planning as well as a tablet to perform essential job functions.
  • Support the growth initiatives of our company and our customers.

Requirements:

  • High school diploma and 2 years of hospitality industry-related experience.
  • Willingness to work occasional evenings, weekends, and overtime as business needs dictate.
  • Willingness to complete operational assessments within nursing homes, assisted living, and senior living facilities by interacting with staff and residents while adhering to HIPPA guidelines.
  • Proficient in Microsoft Office Suite: PowerPoint, Excel, Word, and Outlook.
  • Access to a reliable personal vehicle for regular business use.
  • A valid driver's license and an acceptable Motor Vehicle Record.
  • Must be able to travel to the US for training/meetings.
  • Proof of Covid-19 vaccination may be required based on client site requirements.
  • No Immigration Sponsorship available.

Preferred Qualifications:

  • Bachelor's degree or post secondary diploma in culinary, hospitality or business field.
  • NEHA CP-FS, Registered Environmental Health Specialist or Registered Sanitarian credentials.
  • Experience in food safety and brand standards evaluations.
  • Teaching or coaching experience in a food related field.
  • Relationship management capability and advanced consulting skills.
  • Ability to work well under pressure, juggle tasks and work efficiently against deadlines.
  • Strong planning and organizational skills and high attention to detail.
  • Ability to work effectively without supervision, showing initiative, good judgment and superior decision-making and problem-solving skills.

About EcoSure:

EcoSure, an Ecolab division, provides onsite evaluation, training, and consulting services to foodservice customers of all sizes and across industries, from restaurants to lodging and long term care, to help them minimize food safety risks, ensure guest satisfaction, and protect their brand. With best-in-class Food Safety & Total QA programs and a dedicated expert service team, we deliver to our customers, so they can focus on running a safe and successful business.

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