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Information and Paging Coordinator
2 months ago
We are seeking a highly skilled and detail-oriented Information and Paging Coordinator to join our team at Pan Am Clinic. As a key member of our healthcare team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our paging system.
Key Responsibilities- Answer telephones and exercise judgment when using the automated database to access information and screen calls.
- Make decisions as to the best way to route all inquiry calls, including patient/general inquiries and emergency codes.
- Provide receptionist functions by greeting, directing, and assisting internal and external customers.
- Monitor and announce all public address codes, including medical emergency and contingency codes.
- Contact physicians and administrative personnel via the use of the public address, internal and external paging systems.
- Maintain daily records and perform other related duties as assigned.
- One year of related experience (call centre, secretarial/reception, or other related experience or equivalent combination of training and experience).
- Prior experience in a healthcare setting is preferred.
- Minimum Grade 12 education, Manitoba standards, required.
- Certificate in Communication and Customer Service is preferred.
- Minimum of 40 wpm, basic alpha-numeric data entry skills, and medical terminology (pass mark 75%) required.
- Computer skills required, including Microsoft Office (Word, Excel, and Outlook).
- Superior command of English (oral and written) and superior interpersonal communication skills required.
- Excellent customer service (communication) skills and good telephone skills (including diction and telephone manner) required.
- Ability to adapt readily to emergency situations and to work independently with minimal supervision throughout multiple shifts is required.
- Ability to work in and cope with stressful situations.
- Courteous and respectful when interacting with patients, the general public, and other staff.
- Ability to communicate effectively using the overhead, internal, and external paging systems.
- Frequent contact and communication with patients, visitors, the general public, outside agencies, and hospital staff, including healthcare professionals.
- Working knowledge of Windows, e-mail, word-processing, and database applications required.
- Ability to work days, evenings, nights, and weekends in a 24/7 work environment.
- Fast-paced position involves constant verbal communication and contact with the public and patients.
- Sitting for extended periods of time and continuous use of a computer and paging system.
- Manual dexterity required, including twisting, bending, and sitting for extended periods of time.
- Ability to retain knowledge throughout daily tasks and responsibilities.
- Good memory retention is an asset.
- Must be able to perform more than one function concurrently (strong ability to multi-task).
- Must be able to deal with difficult situations in a calm manner when dealing with the public.
- Demonstrated ability to work productively through frequent interruptions and variations in temperature.
- Represent the Pan Am Clinic organization in a diplomatic and professional manner to the general public, staff, volunteers, and patients.
