Night Shift Hotel Auditor

4 weeks ago


Estevan, Canada 1799973 alberta ltd Full time
Position Overview

The Night Shift Hotel Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours. This position requires a blend of customer service skills and attention to detail to maintain high standards of guest satisfaction.

Key Responsibilities
  • Guest Registration: Welcome guests upon arrival and efficiently assign rooms.
  • Reservation Management: Handle group arrivals and departures, including taking, modifying, and canceling reservations.
  • Information Provision: Offer detailed information regarding hotel amenities and services.
  • Checkout Processing: Manage guest departures, calculate charges, and process payments.
  • Inventory Maintenance: Keep accurate records of room availability, reservations, and assignments.
  • Emergency Procedures: Adhere to safety protocols and emergency procedures.
  • Communication: Answer phone calls and relay messages efficiently.
  • Guest Assistance: Provide support to clients with special needs.
  • Wake-Up Calls: Contact guests to deliver requested wake-up calls.
  • Housekeeping Support: Perform light cleaning and housekeeping tasks as needed.
  • Customer Service: Deliver exceptional service to all guests.
Work Environment

This role requires the ability to thrive in a fast-paced environment while maintaining a high level of attention to detail. Candidates should be prepared to stand for extended periods and work effectively under pressure.

Personal Attributes

The ideal candidate will demonstrate a strong client focus, flexibility, reliability, and the ability to work well in a team setting.

Experience Requirements

A minimum of 1 to 2 years of relevant experience is preferred.

Additional Information
  • Employment Type: Permanent
  • Language of Work: English
  • Work Hours: 30 to 40 hours per week


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