Night Shift Hotel Auditor
4 weeks ago
The Night Shift Hotel Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours. This position requires a blend of customer service skills and attention to detail to maintain high standards of guest satisfaction.
Key Responsibilities- Guest Registration: Welcome guests upon arrival and efficiently assign rooms.
- Reservation Management: Handle group arrivals and departures, including taking, modifying, and canceling reservations.
- Information Provision: Offer detailed information regarding hotel amenities and services.
- Checkout Processing: Manage guest departures, calculate charges, and process payments.
- Inventory Maintenance: Keep accurate records of room availability, reservations, and assignments.
- Emergency Procedures: Adhere to safety protocols and emergency procedures.
- Communication: Answer phone calls and relay messages efficiently.
- Guest Assistance: Provide support to clients with special needs.
- Wake-Up Calls: Contact guests to deliver requested wake-up calls.
- Housekeeping Support: Perform light cleaning and housekeeping tasks as needed.
- Customer Service: Deliver exceptional service to all guests.
This role requires the ability to thrive in a fast-paced environment while maintaining a high level of attention to detail. Candidates should be prepared to stand for extended periods and work effectively under pressure.
Personal AttributesThe ideal candidate will demonstrate a strong client focus, flexibility, reliability, and the ability to work well in a team setting.
Experience RequirementsA minimum of 1 to 2 years of relevant experience is preferred.
Additional Information- Employment Type: Permanent
- Language of Work: English
- Work Hours: 30 to 40 hours per week
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