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Auditor Night Shift Role

2 months ago

Estevan, Canada 1799973 alberta ltd Full time
Job Summary

We are seeking a detail-oriented and organized Hotel Night Auditor to join our team at 1799973 Alberta Ltd. As a Night Auditor, you will play a critical role in ensuring the accuracy of hotel transactions and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Registration and Room Assignments: Register arriving guests and assign rooms in a timely and efficient manner.
  • Group Arrivals and Departures: Process group arrivals and departures, ensuring seamless check-in and check-out experiences.
  • Reservation Management: Take, cancel, and change room reservations as needed, maintaining accurate records and communicating effectively with guests.
  • Guest Services: Provide information on hotel facilities and services, ensuring guests have a comprehensive understanding of our offerings.
  • Departure Processing: Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Inventory Management: Maintain an accurate inventory of vacancies, reservations, and room assignments, ensuring optimal hotel operations.
  • Emergency Procedures: Follow established emergency and safety procedures, prioritizing guest safety and well-being.
  • Communication: Answer telephone calls and relay messages, providing exceptional customer service and support.
  • Special Needs Assistance: Assist guests with special needs, ensuring their requirements are met and their stay is comfortable and enjoyable.
  • Wake-Up Calls: Contact guests to deliver requested wake-up calls, ensuring they are well-rested and prepared for their day.
  • Housekeeping and Cleaning: Perform light housekeeping and cleaning duties, maintaining a clean and comfortable environment for guests.
  • Customer Service: Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
Work Environment and Requirements
  • Attention to Detail: Maintain a high level of attention to detail, ensuring accuracy and precision in all aspects of the job.
  • Fast-Paced Environment: Work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Standing and Physical Demands: Stand for extended periods, meeting the physical demands of the role and maintaining a high level of energy and productivity.
  • Work Under Pressure: Work under pressure, maintaining a calm and composed demeanor in high-stress situations.
Personal Qualities and Suitability
  • Client Focus: Demonstrate a strong client focus, prioritizing guest satisfaction and ensuring their needs are met.
  • Flexibility: Exhibit flexibility, adapting to changing circumstances and priorities as needed.
  • Reliability: Demonstrate reliability, maintaining a high level of accountability and responsibility in all aspects of the job.
  • Team Player: Work collaboratively as part of a team, supporting colleagues and contributing to a positive and productive work environment.