Overnight Hotel Auditor

4 weeks ago

Estevan, Canada 1799973 alberta ltd Full time
Position Overview

The Overnight Hotel Auditor plays a crucial role in ensuring the smooth operation of the hotel during nighttime hours. This position involves a variety of responsibilities that contribute to guest satisfaction and the overall efficiency of hotel services.

Qualifications
  • Education: Completion of secondary (high) school graduation certificate is required.
  • Experience: A minimum of 1 year to less than 2 years in a similar role is preferred.
Work Environment

This position is typically found in hotels, motels, and resorts, where the auditor will work in a fast-paced environment.

Key Responsibilities
  • Register guests upon arrival and assign appropriate rooms.
  • Manage group arrivals and departures efficiently.
  • Handle room reservations, including taking, canceling, and modifying bookings.
  • Provide guests with information regarding hotel amenities and services.
  • Process guest check-outs, calculate charges, and handle payments.
  • Maintain accurate records of room vacancies, reservations, and assignments.
  • Adhere to emergency and safety protocols.
  • Answer phone calls and relay messages as needed.
  • Assist guests with special requirements or requests.
  • Contact guests for wake-up calls as requested.
  • Perform light housekeeping and cleaning tasks.
  • Deliver exceptional customer service to all guests.
Work Conditions
  • Attention to detail is essential.
  • Ability to work under pressure in a fast-paced setting.
  • Must be able to stand for extended periods.
Personal Attributes
  • Strong client focus and dedication to service.
  • Flexibility to adapt to changing situations.
  • Reliability and trustworthiness in all tasks.
  • Ability to work effectively as part of a team.
Additional Information
  • Employment Type: Permanent
  • Work Language: English
  • Hours: 30 to 40 hours per week

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