Office of the Ombudsman at Hydro One

2 weeks ago

Toronto, Ontario, Canada Hydro One Networks Inc Full time

Job Summary

We are seeking a highly skilled Policy Researcher to join our team at the Hydro One Ombudsman Office. As a Policy Researcher, you will provide research and policy support to the Office, working closely with the Ombudsman and other team members to identify key trends and develop policies that promote fairness, equity, and accountability at Hydro One.

Main Responsibilities

  • Conduct qualitative and quantitative analysis of organizational complaint data to identify key trends and develop recommendations for policy improvements
  • Support the development of internal policies and procedures related to the Ombudsman Office's role and mandate
  • Assist in drafting and revising reports, briefing notes, and presentations for internal and external stakeholders
  • Monitor and interpret legislative developments and industry trends to inform policy decisions
  • Provide research and policy support to the Ombudsman and other team members

Key Qualifications

  • Advanced knowledge of qualitative and quantitative research methods, including data analysis and statistical techniques
  • Excellent writing and communication skills, with the ability to prepare engaging presentations and reports
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and develop policy recommendations
  • Post-secondary education in a professional discipline related to the job function, such as public policy, law, or social sciences

About the Hydro One Ombudsman Office

The Hydro One Ombudsman Office is an independent office of last resort that handles unresolved complaints about Hydro One's services. Reporting directly to the Hydro One Board of Directors, the Office is led by the Ombudsman and works to promote fairness, equity, and accountability at Hydro One.

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