Accounts Receivable Clerk

Job Summary

This role is responsible for performing a variety of accounts receivable duties, including receiving and posting payments, preparing adjustments and journal vouchers, and issuing receipts. The successful candidate will also be responsible for preparing and posting bills, reconciling and balancing daily receipts and accounts, and maintaining collection files.

Key Responsibilities

• Perform a variety of accounts receivable duties, including receiving and posting payments, preparing adjustments and journal vouchers, and issuing receipts.
• Prepare and post bills, reconcile and balance daily receipts and accounts, and maintain collection files.
• Prepare bank deposits, run and distribute system reports, and maintain records, trust accounts, patient valuables, and petty cash.
• Respond to inquiries, investigate and clear discrepancies, and follow up on delinquent accounts.
• Bill self-pay patients, out-of-province, WCB, and similar sundry accounts, post billing information, and balance to the general ledger.
• Receive payments, enter information into the cash receipts journal, balance and summarize journal and receivable accounts, match and check payments received against invoices, and post from journal to accounts receivable ledger.
• Process patient charges, check Admitting Discharge Transfer for accuracy, review codes to ensure patient classification is correct, adjust financial class grading of patient accounts when necessary, and input patient charges into the billing system.
• Enter submissions and resubmissions, such as patient self-pay and patient agency charges, medical plan billings, room differentials, ALC, and LTC charges, and distribute as appropriate.
• Verify invoices, statements, and outpatient charge vouchers against source documents, investigate discrepancies, and contact patients, relatives, social workers, immigration officers, and/or hospital staff for missing data to ensure accuracy.
• Reconcile designated accounts, match to payments received, refund and invoices issued, identify and investigate discrepancies, and prepare adjustment information such as vouchers and credit balance refunds to resolve.
• Select accounts for collection, prepare listings and supporting documentation to transfer delinquent accounts to collection agencies, maintain collection files, and advise collection agency of payments and queries and provide additional information as required.
• Follow up on delinquent accounts, initiate and respond to correspondence and telephone contacts with patients, agencies, and insurers, and trace accounts returned by the Post Office.
• Issue receipts for cash transactions, prepare bank deposits, balance and maintain daily receipts, records, petty cash account, and so on.
• Maintain extended care patient trust accounts, request and receive deposits, process charges, and prepare patient trust account statements as required.
• Update patient agency information, such as adjusting responsibility of payment information and lists of patients receiving outside services.
• Run system reports, such as Master Log, Weekly Billing, and Month-end reports on a regular basis, enter required system commands, and distribute reports.
• Receive patient valuables, verify contents of valuable envelopes, and release to patients on discharge according to Vancouver Coastal Health policies and procedures.
• Respond to telephone and/or front desk inquiries on various issues relating to cashiering and/or designated accounts receivable portfolio.

Requirements

• Grade 12, successful completion of a recognized accounting course, and two years recent, related experience, or an equivalent combination of education, training, and experience.
• Recent experience in Collections and Accounts Receivable is a bonus.
• Ability to keyboard at 40 wpm.

Skills and Knowledge

• Communicate effectively both verbally and in writing.
• Deal with others effectively.
• Operate related equipment (Excel).
• Perform the duties of the position.
• Organize work.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC and BC's Declaration on the Rights of Indigenous Peoples Act.
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political, and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism, and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

About PHSA

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC's largest employers with province-wide programs, services, and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work-friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

About Us

The Provincial Health Services Authority () plans, manages, and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs:

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background, and experience, and value a safe, inclusive, and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Government unanimous passing of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to meaningful and lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as we move toward self-determination. Guiding these efforts PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.