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Patient Access

1 month ago

Owen Sound, Canada Brightshores Health System Full time

**POSITION TITLE: PATIENT ACCESS & FLOW AGENT**
**DEPARTMENT: PATIENT ACCESS & FLOW**
**POSITION LOCATION: OWEN SOUND**
**UNION AFFILIATION: OPSEU - CLERICAL**
**STATUS: FULL-TIME**
**WAGE RATE: $24.526 - $26.436**

Reporting to the Manager of Patient Access and Flow, this position is responsible for monitoring and controlling bed allocation in consultation with appropriate clinical staff. This position receives and coordinates/books patient transportation requests. Receiving and coordinating One Number and Critical/Life or Limb requests are a primary focus which involves ensuring beds are available in specific situations. It also includes Patient Service Agent duties (ER registration) and data quality.

**Qualifications / Skills / Abilities**:
**Required**
- Minimum 6 months experience as a PSA within the last 3 years - working in all areas (Central Registration, and ER Registration)
- Successful completion of PM Access (to be tested; training is available through Learning Resources)
- Microsoft Office experience in Word and Excel (to be tested)
- Typing - 30 WPM (to be tested)
- Medical terminology (to be tested)
- Ability to utilize Cerner patient information system, which includes ADT procedures, FirstNet tracking & triage registration, statistical verification, census reporting
- Secondary School Diploma and/or post-secondary medical secretarial education or equivalent
- Ability to work all shifts within the rotation (including evenings and weekends)
- Excellent interpersonal and communication skills
- Attention to detail and accuracy
- Patient-service focused
- Ability to multi-task
- Ability to understand verbal and written instructions
- Capable of filing
- Recent satisfactory performance and attendance record
- Adherence to Brightshores ‘CARE’ Behaviours (Collaboration, Accountability, Respect, Excellence) and ‘LEAD’ Competencies (Lead by example, Empower, Achieve results, Develop others) and a commitment to a safe workplace free of violence and harassment
- Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at Brightshores through patient safety knowledge, skills and attitudes