Route Service Supervisor

2 weeks ago

LaSalle, Quebec, Canada UniFirst Canada Full time
About the Role

UniFirst Canada is seeking a highly motivated and results-driven Route Service Supervisor to join our team. As a key member of our leadership team, you will be responsible for supervising and working with Route Service Representatives who deliver to multiple customers per day.

Key Responsibilities
  • Oversee the training and development of a team of Route Service Representatives
  • Respond to service requests and negotiate customer contract renewals
  • Build strong relationships with customers and team members
  • Work closely with all other leadership and management team members to provide exceptional customer service and product programs
  • Provide route coverage when a Route Service Representative is absent, which provides an opportunity to check-in on their performance and customer satisfaction
Requirements
  • A results-driven, relationship manager who is not afraid to roll up their sleeves and help out the team and customers
  • Someone who will enjoy working with their own team of Route Service Representatives who need their help and support as they develop in their own roles
  • An individual ready to learn and work to become a customer service and loyalty expert
  • High school diploma, some college is a plus
  • 21 years of age
  • Valid non-commercial driver's license in the state of residence
  • Reliable transportation
  • Must meet pre-employment DOT physical requirements
  • Physically capable of lifting up to 50 pounds
  • Communication and language skills
  • Basic computer proficiency
  • Prior leadership, customer service, route sales, delivery, and/or entrepreneurial experience preferred
Benefits and Perks
  • RRSP and Company Match
  • Profit Sharing
  • Health Insurance
  • Employee Assistance Program
  • Life Insurance
  • Paid Time Off
  • Direct Payroll Deposit
  • Tuition Reimbursement
  • 30% Employee Discount
  • Employee Referral Bonuses
About UniFirst Canada

UniFirst Canada is an international leader in the garment services industry, employing over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We are committed to providing exceptional customer service and loyalty to our customers, and we are seeking a highly motivated and results-driven Route Service Supervisor to join our team.

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