Intake Coordinator

4 weeks ago

Toronto, Ontario, Canada pt Health Full time

Job Title: Intake Coordinator

Job Summary:

We are seeking a highly organized and detail-oriented Intake Coordinator to join our team at pt Health. As the initial point of contact for clients, you will be responsible for accepting and recording new referrals, verifying information, and coordinating assessment times with our network of clinics.

Key Responsibilities:

  • Act as the primary point of contact for client companies
  • Accept and record new referrals within our client intake system
  • Verify information and coordinate assessment times with our network of clinics
  • Call clients and clinics to book appointments via our internal booking system
  • Input and update referral data and treatment plan statuses in our database
  • Provide support and assistance with monthly referral tracking reports and quarterly outcome reports

Requirements:

  • 2+ years of previous customer service or administrative experience
  • Bilingual French is an asset
  • Post-secondary education is an asset
  • Advanced written and verbal communication skills with a strict attention to detail
  • Strong interpersonal skills to maintain customer relationships with client companies and patients
  • Ability to prioritize under pressure
  • Strong computer skills, specifically in MS Word, Excel, and database software
  • Exceptional organizational skills, work independently, take initiative, and have a strong work ethic

What We Offer:

Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Lifemark promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities.

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