Relief Surveillance Supervisor
2 days ago
Job Title: Relief Surveillance Supervisor
Job Summary:
Gateway Casinos & Entertainment Limited is seeking a Relief Surveillance Supervisor to join our team. As a key member of our surveillance team, you will be responsible for overseeing surveillance activities and staff to ensure the safety and security of gaming and entertainment guests and team members.
Key Responsibilities:
- Protect company assets by observing the activities of employees and customers via surveillance cameras.
- Review video footage on cases of patron/internal control disputes.
- Complete daily activity report and note any pertinent facts.
- Monitor recording equipment and check equipment operation.
- Provide work direction and supervision to agents.
- Recommend personnel for hire, termination, and disciplinary action.
- Conduct routine training on casino operations and equipment.
- Assign and apportion work to be done among team members.
- Plan work processes and determine effective techniques or processes to be used by team members in the course of business.
- Supervise and manage the work processes or procedures of team members.
- Understand and adhere to disciplinary policies including but not limited to counselling team members and the use of progressive discipline to modify poor performance.
- Address and manage complaints, grievances or concerns from team members.
Requirements:
- Minimum two years of supervisory experience in casino/hospitality industry preferred.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Able to write routine reports and correspondence.
- Comfortable speaking before guests or staff.
- Reliability, diligence, and a high level of integrity.
- Self-motivated and contribute positively to a team environment.
- Are meticulous in all areas of your duties.
- Confidence in your judgement and ability to write findings clearly.
- Benefit from working flexible hours, evenings, and weekends.
- Experience using surveillance equipment and software is an asset.
About Gateway Casinos & Entertainment Limited:
Gateway Casinos & Entertainment Limited is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario, and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars, and 561 hotel rooms.
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