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Help Desk Professional
2 months ago
We are seeking a highly skilled Technical Support Specialist to join our team at PT PROTECH TELECOM LTD. as a User Assistance Technician. As a Help Desk Professional, you will be responsible for providing top-notch technical support to our users, ensuring they receive the assistance they need to overcome any difficulties they may be experiencing with our computer systems.
Key Responsibilities- Technical Support: Respond to user inquiries and provide timely assistance to resolve technical issues related to computer systems, software, and network connectivity.
- Problem-Solving: Utilize technical manuals, guides, and other resources to research and implement solutions to complex technical problems.
- User Training: Provide guidance and training to users on how to use our systems and software, ensuring they have the necessary skills to perform their tasks efficiently.
- Log Maintenance: Maintain a comprehensive log of problems and solutions, which will be used by other technical support analysts to improve our services.
- Collaboration: Work closely with other technical support workers to ensure seamless communication and effective problem-solving.
- System Administration: Participate in the redesign and optimization of our applications and software to improve user experience and efficiency.
- Supervision: Supervise and mentor junior technical support workers to ensure they have the necessary skills and knowledge to perform their duties effectively.
- Network Support: Provide support for business systems, network, and Internet connectivity to users, ensuring they have access to the resources they need to perform their tasks.
- Equipment Setup: Set up and configure equipment for employee use, ensuring proper installation of cables, operating systems, and software.
- Backup and Recovery: Perform Web-server backup and recovery operations to ensure business continuity.
- Education: Secondary (high) school graduation certificate.
- Experience: 1 year to less than 2 years of experience in a technical support role.
- Language: English language proficiency.
- Work Hours: 40 hours per week.
