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Business-to-Business Collection and Dispute Resolution Specialist
2 months ago
Job Summary:
The Accounts Receivable Specialist/Spécialiste des comptes débiteurs will be responsible for performing tasks requiring quick resolution of issues, including account reconciliation, payment research, and dispute resolution. This role will work closely with internal departments and customer organizations to ensure billing, statements, disputes, and returns are completed to the customer's expectation.
Key Responsibilities:
- Perform in-depth customer payment analysis to properly record actions required to resolve disputed items.
- Responsible for the activities involving tracing sources of error, correcting billing documentation, and processing final billing.
- Works over a broad network of internal departments and customer's organizations to ensure billing, statements, disputes, and returns are completed to the customer's expectation.
- Identifies payment discrepancies and initiates dispute resolution process; performs follow-up procedures as needed.
- Maintains frequent contact with internal and external customers in order to address all payments, disputes, and return issues are resolved.
- Ensures appropriate and timely processing of requests for the return of customer credit balances.
- Generates reporting to internal & external parties.
Requirements:
- Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences, or similar vocations.
- Normally requires up to three (3) years of Business-to-Business collection and dispute resolution experience or requires up to five (5) years directly related and progressively responsible experience.
- Ability to communicate effectively both orally and in writing.
- Knowledge of SAP FSCM & SAP Disputes.
- Demonstrated ability to resolve issues quickly, problem solve, and escalate appropriately.
- Knowledge of general accounting principles.
- Familiarity with credit and collection operations procedures, including reconciliation of A/R activity.
- Strong interpersonal skills.
- Strong reconciliation skills.
- Strong mathematical and analytical skills.
- Strong organizational skills; attention to detail.
- Knowledge of Microsoft programs; extensive knowledge of Excel.
