Bilingual Customer Service Representative

1 day ago

St Catharines, Ontario, Canada OneTouch Direct Full time

We are seeking a highly skilled Bilingual Consumer Relations Representative to join our team at OneTouch Direct. Our company prides itself on providing a positive culture-focused environment where employees are appreciated and recognized.

As a Bilingual Consumer Relations Representative, you will be responsible for:

  • Responding to inbound consumer inquiries via phone and email
  • Presenting accurate and beneficial resolutions with the tools provided
  • Documenting details of all calls and emails through in-house systems
  • Providing exceptional consumer care
  • Multi-tasking using systems, programs, and screens simultaneously

Requirements

  • Must be fluent in English and French Canadian
  • Must live within a 1 hour radius of St. Catharines, ON
  • Retail or customer service/call center experience is an asset
  • Strong computer and typing skills
  • Excellent oral and written communication skills
  • Professional telephone etiquette
  • The ability to work effectively in a work-at-home setting
  • Must be able to multi-task
  • Respect and maintain customer and client confidentiality

Equipment Requirements

  • Desktop or laptop computer with Windows 10
  • Reliable internet speeds and broadband connection
  • Corded USB headset with noise-canceling microphone
  • Camera for video conference purposes
  • Power supply with surge protector
  • Office furnishings necessary to perform remotely

Benefits

  • Full-time position with 40 hours per week, Monday to Friday schedule
  • Great earning opportunities with hourly base salary, language premium, and supplemental benefits
  • Benefits package including health care plan and extensive paid training
  • Diverse and welcoming culture
  • Referral program with up to $2,000 per person
  • Great starting pay with the opportunity to work from home

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