Security Operations Manager

2 months ago

Richmond, British Columbia, Canada Great Canadian Entertainment Full time

Job Summary

Great Canadian Entertainment is seeking a highly skilled and experienced Security Supervisor to join our team at River Rock Casino Resort. As a Security Supervisor, you will play a critical role in ensuring the safety and security of our guests, employees, and assets.

Key Responsibilities

  • Monitor and oversee the day-to-day activities of security operations, ensuring compliance with all policies and procedures.
  • Lead by example and motivate security staff to provide a safe and welcoming work environment.
  • Provide input on performance evaluations and assist with the implementation of new security initiatives.
  • Verify security timesheets and monitor, document, and report internal and external violations, unsafe conditions, and potential hazards.
  • Enroll guests into the Self-Exclusion Program and oversee crowd control for special events.
  • Administer and maintain critical security systems, including Key Control, WINPAC, SIMS, and Threat Management System.
  • Review surveillance files, maintain site surveillance equipment, and report issues.
  • Enforce restricted access by unauthorized persons and observe cashier transactions and slot drops.
  • Conduct regular patrols of the property, identify risks, and provide or assist with First Aid as needed.
  • Tag and report found property, transfer to Lost and Found, and respond to, resolve, or escalate security issues.
  • May escort guests and team members or assign escort duties as required.
  • Perform identification checks and liaise with operational departments.
  • Develop and cultivate strong working relationships with stakeholders, including guests, ownership, team members, regulatory bodies, and police authorities.
  • Ensure compliance with licensing laws, health and safety, and other statutory regulations.

Requirements

  • Available to work up to 40 hours per week in a variety of shifts, including evenings, graveyards, and weekends.
  • Post-secondary education or suitable combination of education and experience.
  • Minimum 2 years' experience in gaming security and 1 year supervisory experience.
  • Willingness to recertify for Use of Force every 3 years.
  • Occupational First Aid Level 2 asset.
  • Ability to understand, speak, and write English; fluency in other languages an asset.
  • Exceptional interpersonal and communications skills and ability to handle multiple tasks at one time.
  • Ability to exceed internal and external customer expectations through timely, effective, and service-oriented communication.
  • Serving It Right, Smart Serve, or IGB certification, or ability to obtain Serving It Right Certification.
  • Ability to successfully obtain a Criminal Record Check through the Gaming Policy and Enforcement Branch (GPEB).
  • Commitment to continually increase knowledge of products and services to offer exceptional experiences to guests.
  • Live GCE's Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship.
  • Passion for providing Great Experiences and Memories to internal and external guests in the quest of achieving service excellence.

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