Client Support Expert

1 week ago

Vancouver, British Columbia, Canada SPI Health and Safety Full time

About Us

SPI Health and Safety is a leading organization in the industry, with over 50 years of experience in Canada. Our team is passionate about growing and expanding the business, and we're committed to making a positive impact on our community.

Our Culture

We're a company that values innovation, passion, and a strong work ethic. Our employees are the backbone of our organization, and we strive to create an environment where they can grow personally and professionally.

Our Mission

Our mission is to provide exceptional service to our clients, while also making a positive impact on our community. We believe in the importance of health and safety, and we're committed to helping our clients' employees go home safely.

Our Benefits

  • Group RRSP (matched by the employer)
  • Flexible group insurance plan
  • Access to a gym on the worksite
  • Reimbursement for physical activity
  • Employee discount on all our products
  • Access to a telehealth program
  • Program offering support to employees in need
  • Employee Assistance Program (EAP)
  • Volunteer program
  • Referral program with a bonus
  • Continuous training and career opportunities

Your Role

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our clients, while also ensuring their satisfaction and loyalty.

Key Responsibilities

  • Answer customer requests through various channels;
  • Perform data entry and conduct research;
  • Interact with customers to provide them with the information requested on products and services and process and resolve complaints;
  • Answer customer requests quickly;
  • Communicate with customers through various channels;
  • Assess customers' needs and propose adequate solutions;
  • Ensure customer satisfaction and offer professional customer service.

Measuring Success

  • Service level;
  • Average processing time;
  • Average response time;
  • CSAT;
  • CES.

Requirements

  • Experience with a CRM, an asset;
  • General experience in customer service;
  • Ease with technology;
  • Bilingual, (French and English, written and spoken);
  • Previous branch experience, an asset;
  • Knowledge of health and safety, an asset.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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