Customer Service Representative: Intake

4 weeks ago

Ottawa, Ontario, Canada Ottawa Humane Society Full time
Customer Service Representative: Intake

We are seeking a highly motivated and compassionate Customer Service Representative to join our team at the Ottawa Humane Society. As a key member of our intake team, you will play a vital role in ensuring that animals in need receive the care and support they deserve.

Why Work with Us?

At the Ottawa Humane Society, we offer a supportive and collaborative work environment, extensive opportunities for professional development, and competitive compensation. Our team is dedicated to making a positive impact in our community, and we are looking for like-minded individuals to join us.

Responsibilities:
  • Provide exceptional customer service to the public, responding to inquiries and concerns in a timely and professional manner.
  • Work collaboratively with our intake team to ensure that animals receive the necessary care and support.
  • Develop and maintain relationships with community partners and stakeholders to promote our services and programs.
  • Participate in ongoing training and professional development to enhance your skills and knowledge.
Requirements:
  • High school diploma or equivalent required; post-secondary education in a related field an asset.
  • Minimum 1 year of customer service experience, preferably in a non-profit or animal welfare organization.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
What We Offer:
  • Competitive hourly rate: $20.32 - $24.72.
  • Full-time position with 75 hours biweekly.
  • Part-time position with 36 hours biweekly.
  • Opportunities for professional development and advancement.
  • A supportive and collaborative work environment.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and compassionate individual who is passionate about animal welfare, we encourage you to apply.

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