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Technical Implementation Specialist

2 months ago

Québec, Quebec, Canada ACCEO Solutions Inc. Full time
About the Role

We are seeking a highly skilled Technical Implementation Specialist to join our team at ACCEO Solutions Inc. As a key member of our implementation team, you will be responsible for ensuring the successful deployment of our software solutions to our clients.

Key Responsibilities
  • Configure our software suite to meet client requirements
  • Participate in discovery sessions with clients to define and understand technical requirements
  • Configure software using workflow and business rules to enable clients to conduct business processes
  • Provide customer advocacy and facilitate communication with internal departments
  • Be adept on the functionality and capabilities of our software suite
  • Assist clients with end-to-end system testing and troubleshooting
  • Document training materials and train end-users on software usage
Requirements
  • BA/BSc, related College Technical diploma; or equivalent applicable industry experience
  • Good knowledge of: Network infrastructure, Network security, MsSQL and PostgreSQL database
  • Working with VMs, VPN connectivity
  • English and French written and verbal communication skills
  • Demonstrable customer care and focus
Preferred Qualifications
  • Working knowledge of Jira & Confluence
  • HTML, AJAX, XML, CSS, JavaScript/jQuery knowledge
  • Knowledge on Java/Tomcat implementation (Windows / Linux)
  • Experience using Docker, Ansible, Jenkins, or other similar technologies
  • Experience in the parking industry, enforcement and/or government software implementations
  • Valid driver's license
  • Excellent oral and written communication skills in English and French
About Us

ACCEO Solutions Inc. is a leading provider of software solutions for the parking and enforcement industry. With over 20 years of experience, we have built a reputation for delivering high-quality software solutions that meet the needs of our clients.

We are currently installed with 150+ agencies and our top-tier accounts include:

  • Washington, DC
  • Toronto Police, QC
  • Montreal Police, QC
  • Baltimore, MD
  • Vancouver, BC

We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for career growth and professional development.