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Customer Service Representative

2 months ago

Mount Pearl, Newfoundland and Labrador, Canada Hercules SLR Full time
{"title": "Customer Service Representative", "description": "

We are seeking a highly skilled Customer Service Representative to join our team at Hercules SLR in Mount Pearl, NL. As a key member of our sales team, you will be responsible for providing exceptional customer service and promoting a positive experience to our clients.

Key Responsibilities:

  • Provide excellent customer service and support via phone, email, and in-person interactions.
  • Enter all orders in a timely manner and communicate with the respective personnel.
  • Maintain accurate customer information and update as required.
  • Support ongoing sales activities, including quotations and follow-up quotations.
  • Assist customers with product information and other inquiries.
  • Proactively contact customers to promote Hercules' products and services.
  • Responsible for day-to-day interactions and sales functions between customers, Territory Managers, and product supply functions.

Requirements:

  • High school diploma or equivalent required.
  • Minimum 1-2 years of sales experience.
  • Excellent verbal and written communication skills.
  • Strong analytical, problem-solving, and negotiation skills.
  • Must be organized and able to prioritize and manage multiple tasks.
  • Energetic and enthusiastic attitude.
  • Driven to reach sales goals and learn new skills.

About Hercules SLR:

Hercules SLR is a privately owned Canadian company, headquartered in Dartmouth, Nova Scotia. We specialize in equipment, products, and services for securing, lifting, and rigging applications. As an employer, we focus on enhancing the skills and capabilities of our employees and pride ourselves on building and improving our cultures of safety and dedicated customer service.

", "lang_code": "en"}