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Service Coordinator

2 months ago

Toronto, Ontario, Canada AWIN Group of Dealerships Full time
Service Coordinator Job Summary

We are seeking a highly organized and customer-focused Service Coordinator to join our team at AWIN Group of Dealerships. As a Service Coordinator, you will be responsible for providing exceptional customer service, managing service appointments, and ensuring seamless communication between customers and our service team.

Key Responsibilities:
  • Answer all incoming service department phone calls in a timely and professional manner.
  • Book service appointments and manage the service schedule.
  • Assist management with administrative tasks and provide support to the service team.
  • Ensure customer mobility and arrange for shuttle or loaner vehicles as needed.
  • Balance cash at the end of the day and handle customer inquiries.
  • Follow up with customers regarding special ordered parts and ensure timely delivery.
  • Assist customers with vehicle pickup and payment processing.
  • Maintain a clean and organized workspace, including the refreshment area.
Requirements:
  • High school diploma or equivalent.
  • Strong knowledge of Microsoft Office products, including Excel, Word, and Outlook.
  • Excellent communication and customer service skills.
  • Previous experience in a customer service role.
  • Ability to work efficiently in a high-pressure environment.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.

We thank all applicants for their interest; however, only those considered for an interview will be contacted. AWIN Group of Dealerships is committed to providing accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during the recruitment process, please indicate this in your application.