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Insurance Account Manager
2 months ago
We are a leading insurance brokerage firm with over 200 offices across Canada. Our mission is to provide exceptional customer service and help our clients achieve their goals.
Job Title: Commercial Account ManagerWe are seeking a highly motivated and experienced Commercial Account Manager to join our team in Central Ontario. As a Commercial Account Manager, you will be responsible for providing exceptional customer service to our commercial insurance clients, managing their accounts, and identifying new business opportunities.
Key Responsibilities:- Provide assistance to the Commercial Insurance Account Executive
- Service Independent Business Unit accounts
- Provide customers with prompt service by providing advice, help customers understand insurance, discuss customer concerns
- Receive and process all incoming Commercial paperwork
- Assist with quotes to customers, review existing coverage, and update customer file information
- Prepare documentation for insurers, complete applications for new clients, issue insurance certificates
- Process of endorsements, invoices, and follow up on payments
- Communicate with Insurance companies, negotiate with underwriters on customers behalf, negotiate renewal of terms, follow up with Adjusters on claims status
- Source and obtain additional information requested by the underwriter and complete applications Be a part of the billing team – answer client calls regarding payments
- Control the flow of walk in customers and callers
- High School and/or Post-Secondary Education
- 2-5 years' experience in an office environment
- Commercial insurance experience an asset
- RIBO License an asset
- Exposure to Epic is an asset
- Previous sales experience is an asset;
- Demonstrated ability to handle multiple priorities successfully;
- Strong analytical and organizational skills;
- Excellent verbal and written communication skills
- Flexible health and dental insurance benefits package
- Personal Spending amount to invest in your healthy lifestyle
- RRSP - Registered Retirement Savings Plan with Company matching
- ESPP - Employee Share Purchase Plan (TSX:IFC) program with matching aspect
- 'Dress for your day', dress according to your daily schedule
- Competitive compensation package with bonus aspect
- Employee discount program, including Apple, Bell, Rogers and more
- Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty and starting at 3 weeks of vacation per year
- Working for an employer who is regularly recognized as one of Canada's best employers such as Kincentric 2022
