Property Management Liaison

19 hours ago

Newcastle, Canada CAPREIT Full time

The estimated annual salary for this role is approximately $65,000-$85,000 CAD.

Job Overview

This Property Management Liaison position is a key role within CAPREIT, working closely with the Senior Community Manager and Maintenance team to ensure effective community operations and meet performance goals. The successful candidate will be responsible for handling daily property management requirements, such as collecting receivables, coordinating with contractors, and addressing homeowner inquiries or concerns.

Responsibilities
  • Operate the community in accordance with CAPREIT Community Standards, establishing and maintaining community rules and regulations.
  • Utilize the SAP system for receiving POs, creating requisitions, and recording rent payments.
  • Deliver rent payments to the bank (where applicable).
  • Enter rent payments into the SAP system, reconcile, and process bank deposits.
  • Assist in taking work orders and communicating them to the maintenance team.
  • Follow up on outstanding requests.
  • Work within assigned budget constraints.
  • Review accounts receivable and generate weekly AR reports.
  • Collect lot rent while achieving and maintaining a zero balance in AR.
  • Maintain awareness of local economic and housing market conditions.
  • Assist in maintaining a safe working environment for all employees by following Health and Safety Policy and reporting accidents/incidents according to company policy.
  • Be available for 'on-call' duties as assigned and follow up with designated 'on-call' personnel about incoming calls.
Community Duties
  • Meet and work with contractors/vendors when needed, ensuring all jobs are started and completed within deadlines.
  • Assist with inspecting common areas and infrastructure, including roads, landscaping, tree service, waste management, and community utility systems, to ensure they are maintained and working effectively while eliminating potential hazards.
  • Assist with filing fire safety documents and inspecting fire safety systems bi-annually or when required.
Tenant Duties
  • Strive for close to 100% occupancy in the community.
  • Communicate with homeowners about leases, rent payments, deferrals, and lease termination, resolving complaints satisfactorily.
  • Create tenant notices/letters regarding rent payments, potential lease termination/evictions, community standards, and maintenance concerns, including waste management, for Operations Manager approval and distribution.
  • Interview prospective tenants, represent CAPREIT in selling homes, and renting lots.
  • Responsible for completing the tenant lease process, including processing and filing applications, bringing applications through the approval process, and creating the lease.
  • Assist with organizing and implementing tenant appreciation and social events, such as BBQs, Bingo nights, etc.
Qualifications
  • 2 years of relevant experience in similar line of work.
  • Previous experience in residential property management is a strong asset.
  • Computer and software proficiency, primarily Microsoft Word, Excel, Outlook, Internet, and SAP.
  • Demonstrated ability to make decisions, exercise good judgment, and maintain confidentiality.
  • Ability to demonstrate a responsible and positive attitude.
  • A genuine interest in customer service, helping, and working with homeowners.
  • Ability to communicate well and establish relationships with colleagues and residents.
  • Effective and accurate communicator, written and verbal.
  • Valid driver's license, clean driver abstract, reliable, insured means of transportation to and between work locations may be required for some locations.
Benefits

Please note that specific benefits may vary depending on location and employment status.

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