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Technical Consultant Specialist

2 months ago


Vancouver, British Columbia, Canada T-Net British Columbia Full time
Unlock Your Potential as a Technical Consultant Specialist

At Global Relay, we're on a mission to revolutionize the way businesses manage their information. As a Technical Consultant Specialist, you'll play a critical role in helping our clients achieve compliance and visibility in their communications data.

Key Responsibilities:

  • Implement and onboard global customers onto our Compliance product suite
  • Navigate technical challenges and provide excellent customer service
  • Contribute to the Implementation team's knowledge base and learning
  • Work with Sales team to assist with pre-sales, POCs, and provide technical expertise
  • Submit and maintain ownership of issues to internal support, DevOps, and Product teams

Requirements:

  • 1-3 years of experience in SaaS implementation, configuration, and setup
  • General understanding of domains, networking principles, message flow, and email protocols
  • Excellent interpersonal and communication skills
  • Ability to work on several projects concurrently with high attention to detail
  • Microsoft 365 & Hosted Exchange, G Suite experience is a strong asset

What We Offer:

  • Annual base salary range: $60,000 - $70,000 CAD
  • Corporate bonus, extended health benefits, and RRSP Matching
  • Enticing commission structure for applicable Sales roles

Why Choose Global Relay?

  • We're an equal-opportunity employer committed to diversity, equity, and inclusion
  • We support a hybrid work model that blends collaboration with the team and focus time from home