Training Facilitator

1 month ago

Toronto, Ontario, Canada Scotiabank Full time
Job Title: Facilitator

Scotiabank is seeking a skilled Facilitator to join our Fraud Operations Training Program Knowledge Management Team in Canada. As a key member of our team, you will play a critical role in ensuring the success of our training initiatives.

Key Responsibilities:
  • Design and deliver engaging training programs for new hires and existing employees, focusing on customer service skills and policy and process knowledge.
  • Support learners in achieving identified learning objectives through effective feedback and ongoing evaluation of learning transfer and gaps.
  • Deliver up-skill training as required in support of system and process enhancements, and new initiatives.
  • Coordinate and facilitate New Hire Orientation for all new employees.
  • Perform a variety of administrative functions in support of the training program.
Requirements:
  • Proven experience in training and facilitation, with a focus on adult learning principles.
  • Strong knowledge of Fraud Operations systems and processes.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer:
  • A dynamic and inclusive work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation and benefits package.

Scotiabank is an equal opportunities employer and welcomes applications from diverse candidates. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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