Customer Service Representative
2 weeks ago
Job Summary:
Lombardi Media Corporation is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries in a timely and professional manner
- Resolve customer complaints and issues in a fair and efficient manner
- Provide product information and make recommendations to customers
- Enter data into our customer relationship management system
- Work collaboratively with our sales and marketing teams to achieve customer satisfaction goals
- Participate in ongoing training and development to improve customer service skills
Requirements:
- High school diploma or equivalent required
- Minimum 1 year of customer service experience in a call center environment
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and meet productivity standards
- Proficiency in Microsoft Office and customer relationship management software
What We Offer:
- Competitive hourly wage
- Opportunities for career advancement and professional growth
- Fun and dynamic work environment
- Eligibility for medical and dental benefits after 6 months
Language: English (en-US)
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