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Customer Service Representative

2 months ago

Slave Lake, Canada SLAVELAKE BOTTLE DEPOT LTD Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team at Slavelake Bottle Depot Ltd as a Customer Service Assistant. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their inquiries and concerns, and ensuring their overall satisfaction with our products and services.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and concerns in a timely and professional manner, providing accurate and helpful information to resolve issues and meet customer needs.
  • Complaint Resolution: Address customer complaints and concerns in a fair and respectful manner, working to resolve issues and prevent future occurrences.
  • Product Knowledge: Develop and maintain a thorough understanding of our products and services, including features, benefits, and pricing.
  • Communication: Communicate effectively with customers, colleagues, and management, both verbally and in writing, to ensure seamless communication and collaboration.
  • Record Keeping: Maintain accurate and up-to-date records of customer interactions, including complaints, inquiries, and feedback.
  • Teamwork: Collaborate with colleagues to achieve team goals and objectives, providing support and assistance as needed.
Requirements
  • Education: Secondary (high) school graduation certificate
  • Experience: 7 months to less than 1 year
  • Work Setting: Rural area
  • Language: English
  • Hours: 30 hours per week