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The successful candidate will join an international team of IT Administrators to provide daily support for a global enterprise network. The candidate will independently design, support, troubleshoot, and maintain the enterprise network, including routing, switching, LAN, and WAN services. The candidate will also document standards, implementation procedures, and troubleshooting processes.
Responsibilities- Strong technical knowledge in networking within one or more disciplines: Cisco Routing and Switching, Network security and network management, Palo Alto Firewall Services, Silverpeak WAN optimization, Aruba wireless systems, and other IP and Voice services.
- Mentor Tier 1 engineers.
- Provide Tier 3 network, firewall, and voice infrastructure support.
- Manage strategic projects/issues in a complex infrastructure and generate associated device configurations.
- Troubleshoot infrastructure problems, including response time issues, downed circuits, misrouting of data/voice calls, etc.
- Place orders for all voice and data circuits and ensure billing issues are resolved in a timely and satisfactory manner. Ensure disconnection of circuits in closed locations.
- Coordinate installation of new circuits and moves of existing circuits.
- Work in a global engineering team environment.
- Be willing to work other than normal business hours, including project work during weekends, and response to pager/cell phone 24x7.
- Be able to work with minimal day-to-day supervision.
- Strong interpersonal skills.
- Strong project management skills.
- Minimum of 5-7 years' experience in voice/data communications.
- College degree in Computer Science or Engineering.
- CCNP or equivalent experiences.
- Senior level hands-on knowledge of Palo Alto NG Firewall Systems, including advanced functionality.
- Senior level hands-on knowledge of Cisco Router and Switches, including advanced functionality.
- Senior level hands-on understanding of telecommunications technologies (Internet, and MPLS) is required.
- Thorough knowledge of the OSI protocol stack, and experience with routing and switching technology is essential.
- Working knowledge network troubleshooting tools (Network General Sniffer, Wireshark, etc.).
- Strong knowledge of WAN optimization technologies such as Silverpeaks.
- Experience with Aruba wireless technology.
- Hands on experience with monitoring tools such as Solarwinds, NMIS, ThousandEyes.
- Familiarity with Network/Voice Operations processes and procedures.
- VOIP experience is a plus.
- Amazon Web Services or other cloud technology.
- Hybrid work model for workplace flexibility.
- Comprehensive health, dental, and life insurance.
- Short and long-term disability coverage.
- RRSP matching for financial security.
- Flexible time-off policies for work-life balance.
- Learning benefits, including a LinkedIn Learning subscription and seminars.
Successful candidates must engage in a security clearance process in regards to their citizenship in order to perform fundamental job duties, as per applicable law. In particular, candidates with certain citizenship may not be able to perform such fundamental job duties. Currently, this includes citizens of the following countries: Belarus; Burma; China; Cuba; Iran; North Korea; Syria; Venezuela; Afghanistan; Cambodia; Central African Republic; Cyprus; Democratic Republic of Congo; Ethiopia; Eritrea; Haiti; Iraq; Lebanon; Libya; Russia; Somalia; South Sudan; Sudan; Zimbabwe. The security clearance process may take a significant amount of time to complete, and any offer of employment will be contingent on the candidate's legal ability to perform the fundamental job duties. Wind River is committed to meeting its obligations to candidates under applicable human rights law and privacy law in this regard.
Applicant Privacy Notice:
Your privacy is of the utmost importance to us. At Wind River, we strictly adhere to all applicable data privacy laws. Please review Wind River's Applicant Privacy Notice, which can be found.
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