National Account Manager, Direct Marketplaces Specialist
1 week ago
About the Role
We are seeking a highly skilled and experienced National Account Manager to join our team at Dyson. As a key member of our sales team, you will be responsible for delivering assigned targets on a monthly, quarterly, and yearly basis, and developing actions to achieve the agreed plan for Canadian marketplaces, Outlet, and direct B-Grade business.
Key Responsibilities
- Manage the relationship between Dyson and marketplace partners, overseeing tactical direction and strategic sales plans.
- Lead the development of new product launches, manage product listings, optimization, and online merchandising strategies to drive engagement and commerce on Dyson's marketplaces.
- Lead marketing for all online marketplaces, including promotional opportunities, pricing optimization, and content creation.
- Identify product, service, or marketplace issues, and resolve them as needed in partnership with the Customer service team.
- Embed with the website merchandising team to influence and deliver strategic plans and deliver on shared objectives for the B-Grade business on Outlet, including new product launches and promotions.
- Lead forecasting for Marketplace and B-Grade channels at product level.
- Act as the point person for Direct Marketplaces and B-Grade sales communications, not limited to total Direct sales, forecasting, and supply and sales meetings.
- Monitor Marketplace and B-Grade sales and inventories; identify opportunities and assess related risks; gain consensus and approval from internal stakeholders; communicate and implement proposed action plans.
- Identify and implement opportunities to cross-sell and up-sell buyers within the customer journeys.
- Build processes and calendars to communicate merchandising plans to various teams across the organization.
- Research and identify new marketplaces.
- Develop profitable online programs, including eCommerce range planning, promotions, and merchandising solutions to reduce refurbished inventory levels without creating channel conflicts across marketplaces and Outlet.
- Be an active subject matter expert on all things marketplaces.
- Work in partnership with other Direct channel owners (web, direct retail, and customer service) to identify and implement opportunities to drive conversion, cross-sell, and up-sell.
About You
We are looking for a highly skilled and experienced professional with a strong background in account management, e-commerce, and sales. The ideal candidate will have:
- Bachelor's Degree in Business or related field.
- 5+ years of account management experience, with a strong background in e-commerce or direct-to-consumer sales.
- Experience with digital retail and strong data analytics.
- Diverse experience working with supporting departments, including operations, channel management, category management, and finance.
- Proven track record of budget/forecast delivery.
- Ability to think creatively and develop long-term plans for product launches that maximize brand awareness and profit, while considering channel conflicts.
- Proven negotiation and closing skills, both on an internal and external level.
- Good customer and cross-functional interface capabilities; excellent presentation and influencing skills.
- P&L proficiency and ability to optimize ROI.
- Ability to accurately forecast demand for sales and profit growth on a micro and macro level.
- Demonstrated proficiency in Microsoft Word, PowerPoint, and Outlook; advanced proficiency in Excel.
- Passionate about e-commerce and the opportunities it brings to drive traffic/sales.
- Proven negotiation and closing skills, both with internal and external stakeholders.
- Ability to understand the Dyson brand and uphold its integrity.
- Objective, enthusiastic, committed, self-motivated, and tenacious.
Benefits
At Dyson, we offer a comprehensive benefits package that includes:
- Dyson Matching RSP contributions.
- Company-paid life insurance and accidental death and dismemberment (AD&D).
- Short-term and long-term disability.
- Employee referral program.
- Generous Dyson product discounts.
Equal Opportunity Employer
Dyson is an equal opportunity employer. We welcome applications from all backgrounds and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other any other dimension of diversity.
We are committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available throughout the recruitment process, and applicants with a disability may request to be accommodated throughout the recruitment process.
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