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Marketplace Operations Specialist

2 months ago

Toronto, Ontario, Canada Second Bind Full time
About the Role

At Second Bind, we're dedicated to helping sustainable businesses thrive. As a Marketplace Coordinator Intern, you'll play a key role in managing and optimizing our online marketplace platforms.

Key Responsibilities
  • Marketplace Management: Assist in the daily management of our marketplace listings on platforms such as Amazon and other relevant sites. Ensure product listings are accurate, up-to-date, and optimized for search.
  • Data Analysis: Monitor and analyze marketplace performance metrics, including sales data, traffic, and customer feedback. Generate reports and provide insights to improve performance.
  • Content Creation: Collaborate with the marketing team to create and update product descriptions, images, and other content to enhance product listings and attract customers.
  • Customer Service: Assist in addressing customer inquiries, managing reviews, and handling returns or issues related to marketplace transactions.
  • Market Research: Research market trends, competitor activities, and consumer preferences to support the development of marketplace strategies.
  • Project Coordination: Support the coordination of special projects and promotional campaigns, including the setup and execution of sales events, product launches, and seasonal promotions.
  • Administrative Tasks: Perform administrative tasks, such as maintaining internal documentation, SOP and email template creation, Account management & Escalation, Order management, tracking inventory levels, and updating marketplace schedules.
Requirements
  • Currently pursuing a degree in Marketing, Business Administration, E-commerce, or a related field, or recent graduate with relevant coursework.
  • Strong analytical skills, attention to detail, and proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Familiarity with marketplace platforms (e.g., Amazon Seller Central, eBay Seller Hub) is a plus.
  • Excellent verbal and written communication skills. Ability to work effectively both independently and as part of a team.
  • Strong organizational and time-management skills, with the ability to handle multiple tasks and prioritize effectively.
  • Basic understanding of digital marketing principles and e-commerce operations. Experience with data analysis tools or content management systems is a plus.
  • Willingness to learn and adapt in a fast-paced, evolving environment.
What We Offer
  • Gain practical experience in e-commerce, digital marketing, and marketplace management.
  • Receive guidance and mentorship from our subject matter expert.
  • Build connections and expand your professional network within the company and the broader industry.