Senior Branch Manager
1 week ago
Key Accountabilities:
As a Senior Branch Manager, you will be responsible for building a strong advice culture, focused on relationship banking. You will translate the credit union's annual business goals and objectives into effective strategies and performance targets for the branch and employees.
Responsibilities:
- Train, coach, and empower employees relative to their experience and level of competency.
- Develop and lead a network of enthusiastic and accountable employees who support advice and service delivery excellence.
- Resolve complex problems and member complaints to ensure the needs of members, employees, and the credit union are met.
- Understand, respect, and support ACU's commitment to values-based banking.
- Provide regular communication about ACU's vision, values, and strategic objectives to employees.
- Lead branch annual operating budget activities.
- Maintain current and relevant knowledge of industry trends, competitor products, and strategies.
Qualifications:
This position requires a post-secondary program in a related field, accompanied by 6 to 10 years of job-related experience. Over three years' experience in successfully leading a team within a financial institution is required. Continuing education and/or CFP/PFP designation would be considered an asset.
Requirements:
- Proven experience in relationship banking, leadership and management, strong credit skills, risk management, financial planning, and credit union products, services, philosophies, and principles.
- Ability to work from Tuesday to Saturday every week to support branch operations.
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